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  1. Jira Service Management Cloud
  2. JSDCLOUD-4835

Make satisfaction values accessible to JIRA gadgets

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    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4317 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently the only gadget that supports satisfaction fields is the filter results gadget. Some users would like to be able to build pie charts from satisfaction data to see what percentage of responses are 1, 2, 3, etc stars.

      Suggested Solution

      Make the satisfaction field available as a value like other fields in gadget configuration so it can be selected and used for pie charts and other gadgets.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-4835

            Make satisfaction values accessible to JIRA gadgets

            XMLWordPrintable

              • 0
              • 3

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Atlassian Update - October 2023

                Hi Everyone,

                Thank you for your feedback on this feature.

                We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4317 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

                Thank you again for your feedback!

                Subhra Majhi 
                Jira Service Management Cloud team

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Problem Definition

                Currently the only gadget that supports satisfaction fields is the filter results gadget. Some users would like to be able to build pie charts from satisfaction data to see what percentage of responses are 1, 2, 3, etc stars.

                Suggested Solution

                Make the satisfaction field available as a value like other fields in gadget configuration so it can be selected and used for pie charts and other gadgets.

                        Unassigned Unassigned
                        dmcmorris@atlassian.com Douglas McMorris (Inactive)
                        Votes:
                        17 Vote for this issue
                        Watchers:
                        10 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            dmcmorris@atlassian.com Douglas McMorris (Inactive)
                            Votes:
                            17 Vote for this issue
                            Watchers:
                            10 Start watching this issue

                              Created:
                              Updated:
                              Resolved: