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  1. Jira Service Management Cloud
  2. JSDCLOUD-4835

Make satisfaction values accessible to JIRA gadgets

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4317 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently the only gadget that supports satisfaction fields is the filter results gadget. Some users would like to be able to build pie charts from satisfaction data to see what percentage of responses are 1, 2, 3, etc stars.

      Suggested Solution

      Make the satisfaction field available as a value like other fields in gadget configuration so it can be selected and used for pie charts and other gadgets.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-4835 Make satisfaction values accessible to JIRA gadgets

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4317 Make Satisfaction comment searchable via JQL, and expose Satisfaction survey API

          • Future Consideration

          Activity

            People

              Unassigned Unassigned
              dmcmorris@atlassian.com Douglas McMorris (Inactive)
              Votes:
              17 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: