anders.lantz added a comment - 08/Jan/2024 5:29 PM For anyone interested in reading and/or updating this information through the JAVA API, here is a POC:   import com.atlassian.jira.bc.issue.properties.IssuePropertyService import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.entity.property.EntityPropertyService import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.IssueManager import com.atlassian.jira.security.JiraAuthenticationContext import com.atlassian.jira.user.ApplicationUser import org.apache.log4j.Level import org.apache.log4j.Logger Logger log = Logger.getLogger( "Cleanup" ) log.setLevel(Level.ALL) String issueKey = "ISSUE-1234" IssueManager issueManager = ComponentAccessor.getIssueManager() Issue issue = issueManager.getIssueByCurrentKey(issueKey) IssuePropertyService entityPropertyService = ComponentAccessor.getComponentOfType(IssuePropertyService) JiraAuthenticationContext jiraAuthenticationContext = ComponentAccessor.getJiraAuthenticationContext() EntityPropertyService.PropertyResult result = entityPropertyService.getProperty(jiraAuthenticationContext.loggedInUser as ApplicationUser, issue.id, "service-request-feedback-comment" ) String originalValue = result.entityProperty.first().value log.info(originalValue) //Returns a JSON string: { "comment" : "THE FEEDBACK COMMENT GOES HERE" } EntityPropertyService.SetPropertyValidationResult validationResult = entityPropertyService.validateSetProperty(jiraAuthenticationContext.loggedInUser, issue.id, new EntityPropertyService.PropertyInput( "{\" comment\ ":\" Has been updated\ "}" , "service-request-feedback-comment" )) if (validationResult.isValid()) { log.info( "IS VALID" ) result = entityPropertyService.setProperty(jiraAuthenticationContext.loggedInUser, validationResult) log.info( "Updated result:" + result.entityProperty.first().value) }

Jesse Ontiveros added a comment - 15/Jul/2021 9:34 PM jcleckler96521279 , you can vote for that here:  https://jira.atlassian.com/browse/JSDSERVER-8471

James L Cleckler added a comment - 25/Feb/2021 5:26 PM - edited I am able to perform a search for this by using project = "XXX" and Satisfaction is not null and "Satisfaction Comment" is not EMPTY However, when I export the data the Satisfaction Comment is nowhere to be found. Has anyone been able to get the export to work to include Satisfaction Comments?

Aidan Goldthorpe added a comment - 23/Nov/2020 10:59 PM Hi 7c56a68d4df4 , this ticket only applies to the server/DC version of JSM. The request for this feature in cloud can be found here https://jira.atlassian.com/browse/JSDCLOUD-4317

alan.treston added a comment - 20/Nov/2020 1:57 PM I can't seem to search on this in the Jira cloud platform. Does the above apply to server only? 

Aidan Goldthorpe added a comment - 17/Jul/2020 12:14 AM No, JSD 4.11 is only compatible with Jira 8.11

K Stevenson added a comment - 16/Jul/2020 3:12 PM Is SD 4.11 compatible with Jira 8.5?  

Aidan Goldthorpe added a comment - 15/Jul/2020 11:58 PM Jira Service Desk 4.11 is out now, and includes this feature! Important to note is that the satisfaction comments will only be searchable on new issues until a re-index is performed

James L Cleckler added a comment - 08/Jul/2020 9:17 PM Is there any type of anticipated release date on implementation here?

Zans McLachlan added a comment - 08/Apr/2020 1:47 PM Commenting again - reporting against customer comments is fundamental to a service desk's operations. Please push this up the backlog.