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Type:
Suggestion
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Resolution: Duplicate
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Component/s: Customer Portal - Help Center
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1
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4636 and https://jira.atlassian.com/browse/JSDCLOUD-3466 which has received more traction. We suggest voting and watching the ticket there as the source of truth.
Thank you again for your feedback!
Prathiksha M S
Jira Service Management Cloud team
It can be helpful to show issue links to the customer. Not sure if it's good to show him all links or only specific links types which can be set.
Cases for links would be:
- Security policy
- Knowledge base entry
- Issue link if his problem is a duplicate an another user reported the same problem (e.g. system outage)
- is duplicated by
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- Gathering Interest
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- Reviewing
- is related to
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- Gathering Interest
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- Gathering Interest