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  1. Jira Service Management Data Center
  2. JSDSERVER-80

Display issue links

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It can be helpful to show issue links to the customer. Not sure if it's good to show him all links or only specific links types which can be set.

      Cases for links would be:

      • Security policy
      • Knowledge base entry
      • Issue link if his problem is a duplicate an another user reported the same problem (e.g. system outage)

            [JSDSERVER-80] Display issue links

            Ajay Sabherwal added a comment -

            Added a Vote for this. This feature is really required.

            The customer should be able to at least see the status of the ticket raised .....

             

            Ajay Sabherwal added a comment - Added a Vote for this. This feature is really required. The customer should be able to at least see the status of the ticket raised .....  

            Sajid Rahman added a comment -

            Voted for this!

            This is an inevitable feature for my company, this was one of the major lacking feature in our current issue tracking tool target process. 

            Sajid Rahman added a comment - Voted for this! This is an inevitable feature for my company, this was one of the major lacking feature in our current issue tracking tool target process. 

            Eric Castan added a comment - - edited

            Added a vote. This is also a critical feature that my company needs in order to adopt the plugin for our use case.

            Eric Castan added a comment - - edited Added a vote. This is also a critical feature that my company needs in order to adopt the plugin for our use case.

            Matt Shelton added a comment -

            Added my vote. This is "the last" critical feature that my company needs in order to adopt the plugin for our use case.

            Is the component right? Isn't this an "Issue View" feature request?

            Matt Shelton added a comment - Added my vote. This is "the last" critical feature that my company needs in order to adopt the plugin for our use case. Is the component right? Isn't this an "Issue View" feature request?

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
              Votes:
              17 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated: