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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It can be helpful to show issue links to the customer. Not sure if it's good to show him all links or only specific links types which can be set.

      Cases for links would be:

      • Security policy
      • Knowledge base entry
      • Issue link if his problem is a duplicate an another user reported the same problem (e.g. system outage)

              Assignee:
              Unassigned
              Reporter:
              Tim Eddelbüttel
              Votes:
              17 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated: