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UIS:
1
Support reference count:
9
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Atlassian Update - October 2023

Hi Everyone,

Thank you for your feedback on this feature.

We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4636 and https://jira.atlassian.com/browse/JSDCLOUD-3466 which has received more traction. We suggest voting and watching the ticket there as the source of truth.

Thank you again for your feedback!

Prathiksha M S
Jira Service Management Cloud team

It can be helpful to show issue links to the customer. Not sure if it's good to show him all links or only specific links types which can be set.

Cases for links would be:

Security policy
Knowledge base entry
Issue link if his problem is a duplicate an another user reported the same problem (e.g. system outage)

is duplicated by

JSDCLOUD-3466 Confluence KB Page Links viewable in the Customer Portal

JSDCLOUD-4636 View linked issue in the Customer Portal

is related to

JSDCLOUD-3466 Confluence KB Page Links viewable in the Customer Portal

JSDSERVER-80 Display issue links