Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3466

Confluence KB Page Links viewable in the Customer Portal

XMLWordPrintable

    • 1
    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When an Agent links a Confluence KB Page to a JIRA Service Desk Issue, they should have this link appear to the Customer in the Customer Portal. Currently, if an Agent uses this Feature, it is unknown to them that the Customer won't have access to see that resource, and can create confusion between the Agent and the Customer.

      Suggested Solution

      There is currently a "Create KB article" button, but there should be a "Link to KB article" button (or some other mechanism) for already existing resources in the Knowledge Base.

      Workaround

      At the moment, the only way to link to already existing resources in the Knowledge Base is to either Wiki markup the link in a comment, or the paste the link in directly.

              6cf75f652d57 Joseph
              kgrier kitkat (Inactive)
              Votes:
              19 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated: