Confluence KB Page Links viewable in the Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When an Agent links a Confluence KB Page to a JIRA Service Desk Issue, they should have this link appear to the Customer in the Customer Portal. Currently, if an Agent uses this Feature, it is unknown to them that the Customer won't have access to see that resource, and can create confusion between the Agent and the Customer.

      Suggested Solution

      There is currently a "Create KB article" button, but there should be a "Link to KB article" button (or some other mechanism) for already existing resources in the Knowledge Base.

      Workaround

      At the moment, the only way to link to already existing resources in the Knowledge Base is to either Wiki markup the link in a comment, or the paste the link in directly.

            Assignee:
            Joseph (Inactive)
            Reporter:
            kitkat (Inactive)
            Votes:
            19 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: