Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14066

User who triggered the rule for time event Automation rule doesn't identify the correct user

    XMLWordPrintable

Details

    Description

      Problem Statement

      Timed event Automations rules does not run when "Run Rules As: User who triggered the rule" option are set and following error are displayed:

      Steps to Replicate

      1. Create a new Service Desk Automation Rules
      2. Options > Run Rules As: User who triggered the rule:
      3. Add a trigger for "When this happens...": Time in Status and specify a status for any amount for an amount of time.
        eg.
      4. Add an Action

      Expected Result

      The delayed-timed event Automation runs and system able to capture who executed the timed event actions.

      Actual Result

      Delayed Automation doesn't execute with the error on the log rules:

      Workaround

      Run Rules as Project Default

      Attachments

        1. Screenshot 2019-03-08 at 9.52.35 AM.png
          150 kB
          Syauqi
        2. Screenshot 2019-03-08 at 9.07.25 AM.png
          130 kB
          Syauqi
        3. Screenshot 2019-03-08 at 10.01.09 AM.png
          72 kB
          Syauqi
        4. Screenshot 2019-03-08 at 10.02.52 AM.png
          101 kB
          Syauqi
        5. Screenshot 2019-03-08 at 10.04.08 AM.png
          45 kB
          Syauqi

        Issue Links

          is cloned from

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-6238 Automation rule won’t log actions by deleted users

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. AUTO-527 When run rule is set as "The user who triggered the rule". Automation set for issue close in xx number of minutes/hours/days fails with error : this user was deleted

          • Low - Low priority issues
          • Long Term Backlog
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-9223 Automation on a timed event running as *User who triggered the rule* produces incomplete logs

          • Low - Low priority issues
          • Closed

          Activity

            People

              36bd3fea80e3 Makarand Gomashe
              ashohaimi Syauqi (Inactive)
              Votes:
              24 Vote for this issue
              Watchers:
              22 Start watching this issue

              Dates

                Created:
                Updated: