User who triggered the rule for time event Automation rule doesn't identify the correct user

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    • 9
    • Severity 3 - Minor
    • 3

      Problem Statement

      Timed event Automations rules does not run when "Run Rules As: User who triggered the rule" option are set and following error are displayed:

      Steps to Replicate

      1. Create a new Service Desk Automation Rules
      2. Options > Run Rules As: User who triggered the rule:
      3. Add a trigger for "When this happens...": Time in Status and specify a status for any amount for an amount of time.
        eg.
      4. Add an Action

      Expected Result

      The delayed-timed event Automation runs and system able to capture who executed the timed event actions.

      Actual Result

      Delayed Automation doesn't execute with the error on the log rules:

      Workaround

      Run Rules as Project Default

        1. Screenshot 2019-03-08 at 9.52.35 AM.png
          150 kB
          Syauqi
        2. Screenshot 2019-03-08 at 9.07.25 AM.png
          130 kB
          Syauqi
        3. Screenshot 2019-03-08 at 10.04.08 AM.png
          45 kB
          Syauqi
        4. Screenshot 2019-03-08 at 10.02.52 AM.png
          101 kB
          Syauqi
        5. Screenshot 2019-03-08 at 10.01.09 AM.png
          72 kB
          Syauqi

            Assignee:
            Makarand Gomashe
            Reporter:
            Syauqi (Inactive)
            Votes:
            24 Vote for this issue
            Watchers:
            23 Start watching this issue

              Created:
              Updated:
              Resolved: