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Bug
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Resolution: Timed out
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Low
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1
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Severity 3 - Minor
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Issue Summary
If you setup an automation rule on a timed event like In status for xxx days and the rule is set to run as the user who triggered the rule then it fails to run with the message This user was deleted (Already being tracked under JSDCLOUD-7993).
Additionally, the automation log doesn't show the issue key relevant to the failed automation rule.
Steps to Reproduce
- Create a new Service Desk Automation Rules
- Options > Run Rules As: User who triggered the rule
- Add a trigger for "When this happens...": Time in Status and specify a status for any amount for an amount of time.
- Add an action.
- Let the rule execute.
- Check the automation logs.
Expected Results
The automation log shows the issue key of the failed automation rule.
Actual Results
The automation log doesn't show the issue key of the failed automation rule.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JSDCLOUD-14066 User who triggered the rule for time event Automation rule doesn't identify the correct user
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- Closed
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