Details
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Suggestion
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Resolution: Unresolved
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2,328
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96
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hello everyone,
I am excited to announce that this feature is currently under development. Once this feature is launched, users will have the capability to connect multiple email addresses for gathering support tickets and assign a Request Type to each connected email within every project.
I am moving the status of this ticket to 'In-Progress'. Watch this space for more updates about the release.
Manpreet Singh
PM, JSM.
Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.
Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.
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ENT-1561 Loading...
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