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  1. Jira Service Management Cloud
  2. JSDCLOUD-708

Allow customers to search for issues by issue key.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently using the issue key in the search box on the my requests page does not find the issue. As the issue key is also not displayed (JSD-393) customers are not able to use the issue key to locate issues.

            [JSDCLOUD-708] Allow customers to search for issues by issue key.

            Ben Arundel added a comment -

            This needs to happen.

            Ben Arundel added a comment - This needs to happen.

            Florin Haszler (Alten Kepler) added a comment -

            It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            Florin Haszler (Alten Kepler) added a comment - It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

            FranzBruckner added a comment -

            Any news here?

            FranzBruckner added a comment - Any news here?

            McCann Birmingham added a comment -

            We're getting a lot of complaints from our customers that they can't search for a ticket by the issue key. I find it hard to argue with them as it does seem like a basic function. Tickets can have very similar titles so it's not easy to search by title, at least the issue key is unique!

            McCann Birmingham added a comment - We're getting a lot of complaints from our customers that they can't search for a ticket by the issue key. I find it hard to argue with them as it does seem like a basic function. Tickets can have very similar titles so it's not easy to search by title, at least the issue key is unique!

            Shelly Verma added a comment -

            Hi Can someone please reply to me ??
            Regards Shelly

            Shelly Verma added a comment - Hi Can someone please reply to me ?? Regards Shelly

            Shelly Verma added a comment -

            Hi Team

            Any update on this request ?
            Regards Shelly

            Shelly Verma added a comment - Hi Team Any update on this request ? Regards Shelly

            Shelly Verma added a comment -

            Hi Help Desk

            Do we have any update on this request ?
            Please note this feature is very important for us to have . That is because we will have 100+ issues from each customer using portal and it becomes very difficult to search with specific characters . Search with Reference number / Key number is recommended.
            Looking forward for your response

            Regards Shelly

            Shelly Verma added a comment - Hi Help Desk Do we have any update on this request ? Please note this feature is very important for us to have . That is because we will have 100+ issues from each customer using portal and it becomes very difficult to search with specific characters . Search with Reference number / Key number is recommended. Looking forward for your response Regards Shelly

            Shelly Verma added a comment -

            Hi Service Desk Team

            Yes this is what we also need for our customers. So they are able to search with key number or from customer portal it is shown as Reference .

            Please let us know if this feature can be implemented
            Thanks Shelly
            Reference: JST-118158

            Shelly Verma added a comment - Hi Service Desk Team Yes this is what we also need for our customers. So they are able to search with key number or from customer portal it is shown as Reference . Please let us know if this feature can be implemented Thanks Shelly Reference: JST-118158

              jhansen@atlassian.com Joshua Hansen
              f05b95cfe4ab Paudi Moriarty
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              21 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: