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  1. Jira Service Management Cloud
  2. JSDCLOUD-7026

Wiki markup not working on the Help Center

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Service Desk allows wiki mark up in request type descriptions, eg:

      {color:Red} red text {color}
      

      This causes the markup to appear correct when viewing the specific portal page, but when viewing all portals in the help center the wiki markup displays as text.

      Help center:

      Project portal:

      Steps to Reproduce

      1. Create a Service Desk
      2. Edit the request type description to include markup

      Expected Results

      The markup is transformed in both the portal and the help center

      Actual Results

      The markup is transformed only in the portal but not in the help center

      Workaround

      No known workaround

        1. Image 2018-10-17 at 6.01.41 PM.png
          112 kB
          Rodrigo Baldasso
        2. Screen Shot 2018-10-17 at 18.02.58.png
          88 kB
          Rodrigo Baldasso

            aea93aa793c2 Arijit (Inactive)
            rbaldasso Rodrigo Baldasso
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              Created:
              Updated:
              Resolved: