Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4778

Help Center does not transform request markup

    XMLWordPrintable

Details

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Service Desk 3 onwards allows wiki mark up in request type descriptions, eg:

      {color:Red} red text {color}
      

      See:

      This causes the markup to appear correct when viewing the specific portal page, but when viewing all portals in the help center the wiki markup displays as text.
      See:

      Steps to Reproduce

      1. Create a Service Desk
      2. Edit the request type description to include markup

      Expected Results

      The markup is transformed in both the portal and the help center

      Actual Results

      The markup is transformed only in the portal but not in the help center

      Workaround

      No known workaround

      Attachments

        1. help center.png
          help center.png
          90 kB
        2. portal.png
          portal.png
          90 kB
        3. request type edit.png
          request type edit.png
          176 kB

        Issue Links

          Activity

            People

              ashubovych moofoo (Inactive)
              khannon Keri Duthie (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync