Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-617

Customizable notification templates for Service Desk

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events.

      Attachments

        Issue Links

          derived from

          Suggestion - JSDCLOUD-4418 Add Customizable Notifications to JIRA Service Desk Server

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-983 Ability to modify the footer of notification sent to customers

          • Closed
          is related to

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed

          Suggestion - JSDCLOUD-982 Ability to remove or change customer facing references to Atlassian and JIRA

          • Closed

          Suggestion - JSDCLOUD-1012 Possibility to disable customer portal

          • Closed

          Suggestion - JSDSERVER-617 Customizable notification templates for Service Desk

          • Closed
          relates to

          Suggestion - JSDCLOUD-1184 Customer e-mail template

          • Closed

          Activity

            People

              Unassigned Unassigned
              jhuynh Joseph Huynh (Inactive)
              Votes:
              154 Vote for this issue
              Watchers:
              99 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: