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  1. Jira Service Management Cloud
  2. JSDCLOUD-617

Customizable notification templates for Service Desk

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events.

            [JSDCLOUD-617] Customizable notification templates for Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3441950 ] New: JAC Suggestion Workflow 3 [ 3694362 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319847 ] New: JAC Suggestion Workflow [ 3441950 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050837 ] New: JSD Suggestion Workflow - TEMP [ 2319847 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045861 ] New: JSD Suggestion Workflow [ 2050837 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874057 ] New: JSD Suggestion Workflow - TEMP [ 2045861 ]
            jonah (Inactive) made changes -
            Description Original: As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-617].
              {panel}

            As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-617 [ JSDSERVER-617 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud sdt srl New: affects-cloud affects-server sdt srl

              Unassigned Unassigned
              jhuynh Joseph Huynh (Inactive)
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              154 Vote for this issue
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                Created:
                Updated:
                Resolved: