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  1. Jira Service Management Cloud
  2. JSDCLOUD-5878

Remove e-mail signatures from incoming mail

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    Details

    • UIS:
      347
    • Support reference count:
      7
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      Update 15th September 2021

      Hi everyone,

      Thanks for your continued patience with this request and for everyone who provided examples and reached out for early access.

      The feature is still in development and we're working on enhancing the solution to cater to different cases as we've encountered from the examples. We are also blocked on a few internal dependencies. All this means that our delivery date is pushed out to the Oct - Dec quarter to ship an experience that works for most types of content.

      This is a difficult situation for us as we are trying hard to ensure that this is no longer an issue for our customers.

      Kind Regards,
      Jason and the Jira Service Management Team

      Problem

      • The initial ticket is quite long as the signature is taking up space which is not useful.
      • An extra comment is added with the signature images attached which is sort of useless.

      Suggestion

      Checking that everything after the signature sign "--" is removed or not taken into account

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              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              asantos2@atlassian.com Augusto Pasqualotto
              Votes:
              1212 Vote for this issue
              Watchers:
              594 Start watching this issue

                Dates

                Created:
                Updated: