Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-570

The ability to customize "Field Help" field on the Customer Portal

    XMLWordPrintable

Details

    • 3
    • 10

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      On the Portal, 'Field help' texts which are longer than two lines now appear truncated, and the customer has the option to display the full text with the 'show more' link.

      Suggested Solution

      • Allow more lines for the 'Field Help'
      • Remove "Show more" from 'Field Help'
      • Define the default behavior (expanded/collapsed)
      • Allow formatting of text in the "Field Help"

      Why this is important

      • Customers may miss the important information on field help.
        • Take "Priority" as an example, the admin would usually put the description of each priority on the Field Help and this definitely requires more than 2 lines.

      Attachments

        1. Capture.PNG
          Capture.PNG
          13 kB
        2. Capture2.png
          Capture2.png
          13 kB

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1557 Ability to add multiple lines (carriage return) in "Field help"

          • Closed

          Suggestion - JSDCLOUD-8094 Allow longer 'Field Help' on the portal

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-68160 Enter a new line in a table cell under visual mode cause malformed table upon saving

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDCLOUD-47 service desk Field help should support html and javascript

          • Closed

          Suggestion - JSDSERVER-570 Rich text formatting in the request type 'help and instructions' field

          • Not Being Considered
          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              17c6c577eef0 julian83
              Votes:
              104 Vote for this issue
              Watchers:
              49 Start watching this issue

              Dates

                Created:
                Updated: