Now that forms for JSM has been released (as of 17 Jan 2022) we recommend that project admins use the formatting options within a form to provide all of the necessary instructions to your help seekers.

Forms can be found under Project Settings > Forms.  

+1

We appreciate the merit of this issue, but don't intend to work on it in the foreseeable future. We'll review it again within a year to see if our decision has changed.

Thanks again,

Liron Deutsch

Product Manager, Jira Service Management

What is going on here? Somebody posting Cisco exam dumps over various Atlassian issues all over???

In favor of reducing the number of custom fields (as not to degrade platform performance), we're having to co-ming one text field to answer multiple questions from the users. For that, we need to tell the users specific questions to answer which we need to show int he "Field help" section. 

We need "Field help" to render questions like:

1. What's the name of the project?
2. What's the name of the project lead?
3. question 3
4. question 4... 

but as of right now, it shows as one long line, which is hard to read. 

Thank you for the information trevan.householder. Please remember that each comment edit sends a notification to the watchers of this issue. Even so, I appreciate your attention to detail.

I have confirmed that these also work:

Image with a link (ignore the {}):

Image with No link (ignore the {}):

Apply image attributes (ignore the {}):

[~username] = Links to a user's profile
(i) = (Information icon)
(*) = (Standard Star icon)
(*r) = (Red Star icon)
(*g) = (Green Star icon)
(*b) = (Blue Star icon)
(*y) = (Yellow Star icon)
(!) = (Exclamation icon)
(-) = (Minus icon)
(+) = (Plus icon)
(?) = (Question mark icon)
(/) = (Checkmark icon)
*Emoticons* = Emoticons (strong/bold)
;) =
:) =
:( =
:D =
:P =
(n) =
(y) =
empha[{_}]sis_ = emphasis (italicize part of the word) (ignore the [ ])
_emphasis_ = emphasis (italicize the whole word)
??citation?? = citation
-deleted- = deleted
+underlined+ = underlined
kg/m ^ 3 ^ = kg/m ³ (remove the spaces after and before the ^. Must have the space before the opening ^)
Text with ~ subscript ~ = Text with _subscript (remove the spaces after and before the ~. Must have the space before the opening ~)
{{ monospaced }} = monospaced (remove the spaces before and after the word)
{color:red}look ma, red text!{color} = look ma, red text!

just adding to the list of confirmed working markup:

\\ = line breaks
(i), (!) = icons
*bold text*

Hi Tim, are you able to get here a full list of what markup is supported in SD?

Markup appears limited. Line break works fine, however the inability to do additional formatting makes the "Help and Instructions" section of the portal ugly.