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  1. Jira Service Management Cloud
  2. JSDCLOUD-8094

Allow longer 'Field Help' on the portal

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      Problem Definition

      After the new update on the Portal, 'Field help' texts which are longer than two lines now appear truncated, and the customer has an option to display the full text with the 'show more' link.

      Suggested Solution

      • Allow more lines for the 'Field Help'
      • Remove "Show more" from 'Field Help'
      • Define the default behavior (expanded/collapsed)

      Why this is important

      • Customer may miss the important information on field help.
        • Take "Priority" as the example, admin would usually put the description of each priority on the Field Help and this definitely requires more than 2 lines.

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          Form Name

            [JSDCLOUD-8094] Allow longer 'Field Help' on the portal

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-570 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-570 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team

              Unassigned Unassigned
              cteh Ting
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                Created:
                Updated:
                Resolved: