Details
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Bug
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Resolution: Fixed
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Medium
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135
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Severity 3 - Minor
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78
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Description
Summary
Users who are members of administration groups and don't have Jira application access, won't have permission to projects on Customer Portal.
Steps to Reproduce
- Add user to a Jira admin group (administrators, site-admins or any other group with admin permissions)
- Make sure that the user doesn't have a Jira application access (JSM/JSW/JWM)
- As the user, send an email to JSM, or try logging into the portal
Expected Results
- User will be able to view the project on the portal.
- The user's message will be processed.
Actual Results
- You do not have permission to view this Portal.
- The following error will show up in the processing logs: Sign up not available.
Notes
- Adding the affected user as a Reporter or Request Participant of a JSM request will result in the error: Cannot add user <user> because they are not a customer on this service project
Workaround
- Remove user with no product access from jira-administration groups.
- Admin to get product license as it wont be supported for admin to have application access without proper licensing
Attachments
Issue Links
- duplicates
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JSDCLOUD-5560 Admins without JIRA application access cannot access portal or create tickets via email
- Closed
- is duplicated by
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JSDCLOUD-11895 When a customer has administrator level permissions but no Jira access, they are not able to view any portals
- Closed
- was cloned as
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JSDCLOUD-5560 Admins without JIRA application access cannot access portal or create tickets via email
- Closed
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JSDCLOUD-6442 Users with Administer Jira, but without any application access can't access any portal
- Closed
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ACTIVE-1354 Loading...
- is related to
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ACE-4530 Loading...
- mentioned in
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