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  1. Jira Service Management Cloud
  2. JSDCLOUD-5277

Administrators without JIRA access cannot access portal

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    Description

      Summary

      Users who are members of administration groups and don't have Jira application access, won't have permission to projects on Customer Portal.

      Steps to Reproduce

      1. Add user to a Jira admin group (administrators, site-admins or any other group with admin permissions)
      2. Make sure that the user doesn't have a Jira application access (JSM/JSW/JWM)
      3. As the user, send an email to JSM, or try logging into the portal

      Expected Results

      • User will be able to view the project on the portal.
      • The user's message will be processed.

      Actual Results

      • You do not have permission to view this Portal.
      • The following error will show up in the processing logs: Sign up not available. 

      Notes

      • Adding the affected user as a Reporter or Request Participant of a JSM request will result in the error: Cannot add user <user> because they are not a customer on this service project

      Workaround

      • Remove user with no product access from jira-administration groups.
      • Admin to get product license as it wont be supported for admin to have application access without proper licensing

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              cmann@atlassian.com chrismann
              psilveira Paula Silveira
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              Dates

                Created:
                Updated:
                Resolved: