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  1. Jira Service Management Cloud
  2. JSDCLOUD-6442

Users with Administer Jira, but without any application access can't access any portal

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      Summary

      Users without Service Desk application access, but with Administer Jira global permission can't access any customer portal.

      Steps to reproduce

      1. Create a group without any application access and add it to Administer Jira global permission;
      2. Create a user without any application access and add the created group;
        1. It happens with any other application access;
      3. Try to access a Service Desk portal.

      Expected results

      The user should have access to the portal as a customer.

      Actual result

      The error "you don't have access to any portal" shows.

      Workaround

      Remove the group that has the Administer Jira permission.

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos (Inactive)
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                Created:
                Updated:
                Resolved: