Problem

When a customer has administrator-level permissions but no Jira access, they are not able to view any portals

Environment

Cloud

Steps to Reproduce

Steps to Reproduce

1. Give a group Jira administrator global permissions but not application access
2. Assign an existing user that group

Expected Results

The customer will be able to view the Service Portal

Actual Results

The customer no longer has access to the Service Desk Portal.

Workaround

• Remove the user from the group
• Give the customer application access

Notes

This is especially susceptible when bringing in groups with LDAP and for the most part want the group to have admin access but some may not have application access.