Details
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Bug
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Resolution: Duplicate
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Medium
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None
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1
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Severity 3 - Minor
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Description
Problem
When a customer has administrator-level permissions but no Jira access, they are not able to view any portals
Environment
Cloud
Steps to Reproduce
Steps to Reproduce
- Give a group Jira administrator global permissions but not application access
- Assign an existing user that group
Expected Results
The customer will be able to view the Service Portal
Actual Results
The customer no longer has access to the Service Desk Portal.
Workaround
- Remove the user from the group
- Give the customer application access
Notes
This is especially susceptible when bringing in groups with LDAP and for the most part want the group to have admin access but some may not have application access.
Attachments
Issue Links
- duplicates
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JSDCLOUD-5277 Administrators without JIRA access cannot access portal
- Closed
- relates to
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JSDSERVER-5771 When a customer has administrator level permissions but no Jira access, they are not able to view any portals
- Gathering Impact