Details
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Bug
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Resolution: Tracked Elsewhere
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Low
Description
Summary
When using an Automation blueprint not evaluating when source issue is transitioned.
Steps to Reproduce
- Create automation rule "When a link issue is transitioned. If a link match type caused by (or causes) on a status that has an initial transition (create transition)."
- Create linked issue and set caused by (or causes) to your Service Desk issue from the project with the above specified Automation rule.
Expected Results
The rule would get evaluated.
Actual Results
The rule does not get evaluated. I'm getting the same errors if I try to run the rule manually to.
The below exception is thrown in the jira log file:
2016-06-17 13:55:10.112255500 2016-06-17 13:55:10,112 http-nio-2990-exec-3 DEBUG sysadmin 835x3074x1 3pk38j 4.15.43.214 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] No configurations found for com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:new-participants-when-handler. Skipping event handler 'com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:new-participants-event-when-handler'. 2016-06-17 13:55:10.120408500 2016-06-17 13:55:10,120 http-nio-2990-exec-3 DEBUG sysadmin 835x3074x1 3pk38j 4.15.43.214 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] No configurations found for com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-resolution-changed-automation-rule-when-handler. Skipping event handler 'com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-resolution-changed-automation-rule-event-when-handler'. 2016-06-17 13:55:10.120495500 2016-06-17 13:55:10,120 http-nio-2990-exec-3 DEBUG sysadmin 835x3074x1 3pk38j 4.15.43.214 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] No configurations found for com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-status-transitioned-automation-rule-when-handler. Skipping event handler 'com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-status-transitioned-automation-rule-event-when-handler'. 2016-06-17 13:55:10.325628500 2016-06-17 13:55:10,325 http-nio-2990-exec-8 WARN sysadmin 835x3075x1 3pk38j 4.15.43.214 /secure/AjaxIssueAction!default.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.ClassNotFoundException - com.atlassian.plugin.webresource.bigpipe.impl.GlobalPriorityConfigurer not found by com.atlassian.jira.view-issue-plugin [99]'. 2016-06-17 13:55:10.504360500 2016-06-17 13:55:10,503 http-nio-2990-exec-10 WARN sysadmin 835x3077x2 3pk38j 4.15.43.214 /rest/dev-status/1.0/issue/summary [c.a.j.p.devstatus.provider.DefaultCoordinator] Bamboo (java.lang.NullPointerException) 2016-06-17 13:55:15.595821500 2016-06-17 13:55:15,595 http-nio-2990-exec-2 WARN sysadmin 835x3081x1 3pk38j 4.15.43.214 /browse/TTTT-9 [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.ClassNotFoundException - com.atlassian.plugin.webresource.bigpipe.impl.GlobalPriorityConfigurer not found by com.atlassian.jira.view-issue-plugin [99]'. 2016-06-17 13:55:16.622134500 20
The log output is confusing because all modules of Service Desk and automation are enabled. This could just be log noise but one thing is for sure its not evaluating automatically or even if you run the rule manually.
Attachments
Issue Links
- causes
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JSDSERVER-3993 Automation WHEN linked issue should be triggered by transitions without status change
- Closed
- relates to
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- Closed
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- Gathering Impact
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