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  1. Jira Service Management Data Center
  2. JSDSERVER-3993

Automation WHEN linked issue should be triggered by transitions without status change

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Automation
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behavior

      Automation "when a linked issue is transitioned" is not triggered if the transition does not result in the change of the issue status. Examples of transitions that do not change status include:

      • Initial "Create" transition
      • Transitions that loop back to the same status

      Suggested Behavior

      When linked issue automation rule should be triggered by any transition including the create transition and other transitions that do not result in status change.

      Use case:
      For example a service desk admin may not want an agent to put a service desk request into waiting on dev unless a dev ticket is created. They could add a condition to the transition so that only a certain user or group can transition the request to waiting for dev. Then they create an automation rule that automatically transitions the service desk request into waiting for dev as soon as the dev.

      • For example the agent may use the "Create Linked Issue" menu option to create the linked issue directly from the JIRA Service Desk request.

      Workaround

      Create another status so outgoing transition from that status is evaluated.

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              Unassigned Unassigned
              jcastro Jose Castro (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync