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  1. Jira Service Management Cloud
  2. JSDCLOUD-4872

Ability to choose a default setting for Organization sharing when ticket created by email

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When creating a ticket through email, all members of the organization are added by default.  This causes notifications for people in the organization, who the reporter may not wish to be included.

      Suggested Solutions

      Create a project level default setting to specify whether email notifications are shared with the organization or made private.

      User level Solution

      On a per-customer basis, there should be the following options:

      1. use the project default
      2. notify all members
      3. notify only reporter
      4. notify specific members [list]
      5. notify all members except: [list]

      Workaround

      See additional feature request https://jira.atlassian.com/browse/JSD-4543 for disabling all notifications, except Reporter.

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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                Created:
                Updated:
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