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  1. Jira Service Management Data Center
  2. JSDSERVER-4872

Ability to choose a default setting for Organization sharing when ticket created by email

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    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When creating a ticket through email, all members of the organization are added by default.  This causes notifications for people in the organization, who the reporter may not wish to be included.

      Suggested Solutions

      Create a project level default setting to specify whether email notifications are shared with the organization or made private.

      User level Solution

      On a per-customer basis, there should be the following options:

      1. use the project default
      2. notify all members
      3. notify only reporter
      4. notify specific members [list]
      5. notify all members except: [list]

      Workaround

      See additional feature request https://jira.atlassian.com/browse/JSD-4543 for disabling all notifications, except Reporter.

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              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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              Dates

                Created:
                Updated:

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