Problem Definition

When creating a ticket through email, all members of the organization are added by default.  This causes notifications for people in the organization, who the reporter may not wish to be included.

Suggested Solutions

Create a project level default setting to specify whether email notifications are shared with the organization or made private.

User level Solution

On a per-customer basis, there should be the following options:

1. use the project default
2. notify all members
3. notify only reporter
4. notify specific members [list]
5. notify all members except: [list]

Workaround

See additional feature request https://jira.atlassian.com/browse/JSD-4543 for disabling all notifications, except Reporter.