8476374f83d2: I completely agree with you. My only intention was to provide an alternative to a paid app (as previously suggested)

3fa64565270e the workaround could possibly works, but we have automations in many functions of JSM, and there is a limit of them we could reach. Then, are we supposed to exceed this limit because of a lack of functions Atlassian doesn't resolve?

We only need to export data from a report, it could not be so difficult to allow us.

We appreciate your comment and your effort, but is not a way for us because of that limitation (if Atlassian erase this limit would be grateful too )

For me it's a must that I can export a CSAT report with a standard Atlassian function.  

At the moment I use this workaround:

• Use an additional Customer Field to copy with an automation the satisfaction comment to this field.
  Used variable: issue.properties.service-request-feedback-comment.comment
  Trigger: When Value changed - Satisfaction date
• Use a Filter, where I include some projects and then: resolved is not EMPTY AND Satisfaction is not EMPTY
  I use this filter for visualizing in Confluence or for manuell export to Excel.

Hope this helps.
BR Toby

Check this community post for a simple workaround:

https://community.atlassian.com/t5/Jira-Service-Management/Re-Export-CSAT-report-to-excel-or-pbi/qaq-p/2929065/comment-id/192868#M192868

Hope it helps

still nothing for this issue

Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?

8a3861d8a88c Any update on this? Would be great to have!

Voted here as well. This is crazy - what a simple feature to be implemented to allow higher ups to see things like IT performance on the CSD/SD projects via customer review in a CSV. Please implement this.

Seems like there is enough interest in this to implement...why do Jira feature requests inevitably take years to implement? Is this really that difficult to do? I understand it's available to view, but export would be very useful.

Voted. I think it would be great to be able to generate the Satisfaction Report so that we can better understand how to improve our processes and systems.