Issue Summary

504 Gateway Timeout when exporting Satisfaction Report over an extended date range

Error: 504 Gateway Time-out

If report has a lot of data, the Export to CSV fails for past quarter, it works for Past 7 days, and past 30 days.

Steps to Reproduce

1. Open the report: Customer satisfaction
2. Change the filter to past quarter or past year.
3. Click on Export to CSV
4. Export fails with 504 Gateway Time-out

Expected Results

The export should complete successfully.

Actual Results

Error: 504 Gateway Time-out 

Workaround

The current UI workaround is to select a shorter custom date range and export the Satisfaction Report in smaller time windows. You may also use the experimental API call Get feedback to get feedback per work item. The same endpoint can also get CSAT results per space:

https://<siteName>.atlassian.net/rest/servicedesk/1/projects/<projectKey>/report/feedback/date-range?start=1&limit=100&expand=overall&startDate=2026-06-01&endDate=2026-06-30  

It returns ratings and comments in JSON format. For per-space results, the API would only work if a date range and additional limits are added to the call, like in the sample URL above.