504 Timeout when exporting Satisfaction Report over an extended date range

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    • 6
    • Severity 3 - Minor
    • 13

      Issue Summary

      504 Gateway Timeout when exporting Satisfaction Report over an extended date range

      Error: 504 Gateway Time-out

      If report has a lot of data, the Export to CSV fails for past quarter, it works for Past 7 days, and past 30 days.

      Steps to Reproduce

      1. Open the report: Customer satisfaction
      2. Change the filter to past quarter or past year.
      3. Click on Export to CSV
      4. Export fails with 504 Gateway Time-out

      Expected Results

      The export should complete successfully.

      Actual Results

      Error: 504 Gateway Time-out

      Workaround

      The current workaround is to select a shorter custom date range and export the Satisfaction Report in smaller time windows

              Assignee:
              Unassigned
              Reporter:
              Larissa Campos
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: