Allow mention variables in comments

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: Automation
    • None
    • 2

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

              Assignee:
              Unassigned
              Reporter:
              Nabil
              Votes:
              4 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: