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  1. Jira Service Management Cloud
  2. JSDCLOUD-4303

Allow mention variables in comments

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Automation
    • None
    • 2

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      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

              Unassigned Unassigned
              nmohdkhalid Nabil
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                Created:
                Updated:
                Resolved: