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  1. Jira Service Management Cloud
  2. JSDCLOUD-4303

Allow mention variables in comments

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Details

    • Suggestion
    • Resolution: Duplicate
    • Automation
    • None
    • 2

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

      Attachments

        Issue Links

          duplicates

          Suggestion - AUTO-166 Ability to @mention a user or group in a comment via Automation

          • Gathering Interest

          Suggestion - JSDCLOUD-12367 Allow ticket variables in comments for Automation

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-4303 Allow mention variables in comments

          • Closed

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              4 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: