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  1. Jira Service Management Cloud
  2. JSDCLOUD-12367

Allow ticket variables in comments for Automation

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    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

       On Jira Service Desk Automation rules, currently it isn’t possible to use variables to get ticket information in comments.

      Suggested Solution

      It would be very helpful to be able to use the ticket's information with the Add comment feature. That way we could refer to the persons name or build up a link, etc. through Automation.
       
      Example:

      Hello ${reporter.displayName},
       
      Please click http://foobar/resolve?${issue.id} to resolve the issue.

      This would be a simple text replacement and no scripting would be required hence security is still given.

      Why this is important

      Further Automation options out of the box for users.

      Workaround

      Automation Lite for Jira App has plenty of automation customization through triggers.

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              36bd3fea80e3 Makarand Gomashe
              b38b04ea2bbd Enrico Stahn
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              Dates

                Created:
                Updated: