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  1. Jira Service Management Data Center
  2. JSDSERVER-3967

Allow ticket variables in comments for Automation

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Automation
    • 10
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      OnDemand version!

      It would be very helpful to be able to use the ticket information within comments. Thous in automation we could refer to the persons name or build up a link, etc.

      Example: 

      Hello ${reporter.displayName},

Please click http://foobar/resolve?${issue.id} to resolve the issue.

      This would be a simple text replacement and no scripting would be required hence security is still given.

            [JSDSERVER-3967] Allow ticket variables in comments for Automation

            Marc Dacanay made changes -
            Labels New: ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976687 ]
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              Unassigned Unassigned
              b38b04ea2bbd Enrico Stahn
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                Created:
                Updated: