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  1. Jira Service Management Data Center
  2. JSDSERVER-4303

Allow mention variables in comments

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Details

    • Suggestion
    • Resolution: Low Engagement
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    • Automation
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    • 2
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

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        Issue Links

          relates to

          Suggestion - JSDCLOUD-4303 Allow mention variables in comments

          • Closed

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            People

              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved:

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