Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4303

Allow mention variables in comments

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Automation
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: