Allow mention variables in comments

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Automation
    • None
    • 0
    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.

      Suggested Solution

      Allow mentioning customers using variables so the name mentioned will be the customer of the request

            Assignee:
            Unassigned
            Reporter:
            Nabil
            Votes:
            3 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: