Details
-
Suggestion
-
Resolution: Low Engagement
-
None
-
None
-
0
-
2
-
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When using Automation to add a comment based on a rule, the comment only allows mentioning Agents and not customers.
Suggested Solution
Allow mentioning customers using variables so the name mentioned will be the customer of the request
Attachments
Issue Links
- relates to
-
JSDCLOUD-4303 Allow mention variables in comments
- Closed