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  1. Jira Service Management Cloud
  2. JSDCLOUD-42

Allow "Customer Request Type" to be manually edited

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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            [JSDCLOUD-42] Allow "Customer Request Type" to be manually edited

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444438 ] New: JAC Suggestion Workflow 3 [ 3696011 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318468 ] New: JAC Suggestion Workflow [ 3444438 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050570 ] New: JSD Suggestion Workflow - TEMP [ 2318468 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047052 ] New: JSD Suggestion Workflow [ 2050570 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871722 ] New: JSD Suggestion Workflow - TEMP [ 2047052 ]
            jonah (Inactive) made changes -
            Description Original: h5.example use cases
            - Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
            - Move tickets between Service Desks (triage).
            - Create and move tickets on customers' behalf, e.g. after a phone call.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-42].
              {panel}

            h5.example use cases
            - Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
            - Move tickets between Service Desks (triage).
            - Create and move tickets on customers' behalf, e.g. after a phone call.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-42 [ JSDSERVER-42 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud vc New: affects-cloud affects-server vc
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: vc New: affects-cloud vc

              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
              Votes:
              82 Vote for this issue
              Watchers:
              71 Start watching this issue

                Created:
                Updated:
                Resolved: