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  1. Jira Service Management Cloud
  2. JSDCLOUD-4104

Organise Attachments in Customer Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, attachments in the customer portal are contained within customer comments, but are not organised in any way. As an administrator, I believe it would be useful to keep all attachments in a section of the customer issues, that way all of them are contained in one central location and more organised.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3301 Service Desk team members to attach customer-visible files to a ticket

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-4361 Add ability for customers to delete own attachments through portal

          • Closed

          Suggestion - JSDSERVER-4104 Organise Attachments in Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-4646 Enable attachments added via Jira issue create to be visible on the portal

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              efranklin Eric Franklin (Inactive)
              Votes:
              43 Vote for this issue
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              35 Start watching this issue

              Dates

                Created:
                Updated: