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  1. Jira Service Management Cloud
  2. JSDCLOUD-3839

Customer satisfaction surveys allow customers to re-submit their scores multiple times

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      JIRA Service Desk allows the customer to complete the CSAT survey multiple times, therefore ,allowing the customer to change his score and comments at any time.

      Steps to Reproduce

      1. Enable CSAT for the project
      2. Resolve an issue
      3. Customer will get resolution notification and the option to score the CSAT
      4. Customer fills survey and comments
      5. Agent will be able to view this in the backend
      6. Customer can come back at any time to this resolution email and can click on the survey link

      Expected Results

      Service Desk should inform the customer that he has already completed the survey.

      Actual Results

      The customer is able to refill the form and this will replace the previous survey filled by the customer

            [JSDCLOUD-3839] Customer satisfaction surveys allow customers to re-submit their scores multiple times

            Caroline Bartle added a comment -

            Thank you for your feedback and interest in this feature request.

            We've reviewed this item and have decided not to consider it for future development.

            Caroline Bartle added a comment - Thank you for your feedback and interest in this feature request. We've reviewed this item and have decided not to consider it for future development.

            Abernacky added a comment -

            Btw this sounds like a bug not a suggestion, at least to me

            Abernacky added a comment - Btw this sounds like a bug not a suggestion, at least to me

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
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              15 Vote for this issue
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              22 Start watching this issue

                Created:
                Updated: