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  1. Jira Service Management Data Center
  2. JSDSERVER-3839

Customer satisfaction surveys allow customers to re-submit their scores multiple times

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      JIRA Service Desk allows the customer to complete the CSAT survey multiple times, therefore ,allowing the customer to change his score and comments at any time.

      Steps to Reproduce

      1. Enable CSAT for the project
      2. Resolve an issue
      3. Customer will get resolution notification and the option to score the CSAT
      4. Customer fills survey and comments
      5. Agent will be able to view this in the backend
      6. Customer can come back at any time to this resolution email and can click on the survey link

      Expected Results

      Service Desk should inform the customer that he has already completed the survey.

      Actual Results

      The customer is able to refill the form and this will replace the previous survey filled by the customer

          Form Name

            [JSDSERVER-3839] Customer satisfaction surveys allow customers to re-submit their scores multiple times

            Mehboob Salim Shaikh made changes -
            Link New: This issue is blocked by JSDSERVER-15583 [ JSDSERVER-15583 ]
            André Sinatora made changes -
            Remote Link Original: This issue links to "TESLA-631 (JDOG - JIRA Team Dogfood)" [ 177532 ] New: This issue links to "TESLA-631 (JDOG)" [ 177532 ]
            KellyW (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 524899 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            KellyW (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 524899 ]
            Andy Heinzer made changes -
            Link New: This issue has a derivative of JSDSERVER-6827 [ JSDSERVER-6827 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 458669 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012631 ] New: JAC Suggestion Workflow 3 [ 3650986 ]

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: