Customer satisfaction surveys allow customers to re-submit their scores multiple times

Summary

JIRA Service Desk allows the customer to complete the CSAT survey multiple times, therefore ,allowing the customer to change his score and comments at any time.

Steps to Reproduce

1. Enable CSAT for the project
2. Resolve an issue
3. Customer will get resolution notification and the option to score the CSAT
4. Customer fills survey and comments
5. Agent will be able to view this in the backend
6. Customer can come back at any time to this resolution email and can click on the survey link

Expected Results

Service Desk should inform the customer that he has already completed the survey.

Actual Results

The customer is able to refill the form and this will replace the previous survey filled by the customer