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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update as of 12/Jul/2021

      Hello everyone,

      Thank you for sharing your feedback. We evaluated this ticket and understand that this is something we need to work on. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are higher priority. We will definitely get back to you once we pick this up in our short term roadmap.

      Regards,
      Sushant Koshy, Product Manager, Jira Service Management

       

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Original request

      Problem Definition

      Currently, Assignee field is hidden from the portal.

      Suggested Solution

      Allow to set Assignee field to be visible by the customers in read-only mode

      Why this is important

      In some cases, we would like to make the Assignee to be visible. Example:

      • Show Assignee field on "Account Access" requests, so the internal users know who is the user to follow up with if the request hasn't been updated.

      Workaround

      Option 1

      This add-on allows showing additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page.

      Option 2

      Another alternative is to use Forms feature:

      • You can create a new form and add to it a single-user type field
      • Set the form to link a Jira field to it, selecting Assignee Jira default field
      • Then, on Form Settings, you may enable "Request form" and "Create new issue" options - on this, you'll be asked to choose a Request type to be used as reference
      • After the above, whenever a customer raises a ticket using the selected Request Type, the new form will be used to be filled, what means Assignee field will be shown as selectable
      Original request

      Client would like a way to add assignee as a VISIBLE field and not just a hidden field on customer view.

            [JSDCLOUD-328] Allow Assignee to be Shown on Customer Portal

            Rob added a comment - - edited

            Came here because i really expected this to be a default feature of JSM. Unbelievable that this has been open since 2014 already. Please implement this?

            Rob added a comment - - edited Came here because i really expected this to be a default feature of JSM. Unbelievable that this has been open since 2014 already. Please implement this?

            Fishcode added a comment -

            ed7052f01aef 

            No need to get angry - it's harmful to your health and nobody in Atlassian would care a damn about it.

            There is only one thing to understand:

            Atlassian has become a too large "monster" which can NO LONGER evolve / improve.  This problem happens all the time in big companies which contain more and more bad / sluggish / lazy / incompetent employees, ie bureaucracy has taken shape in them.

            You can wait forever but most companies would not improve much on their products.  In such case, the only solution is to leave that product and find alternatives.

            That's what I did.  I move on to something else and just forget about this piece of sh*t called Atlassian.  I just lost hope on them.

             

            Fishcode added a comment - ed7052f01aef   No need to get angry - it's harmful to your health and nobody in Atlassian would care a damn about it. There is only one thing to understand: Atlassian has become a too large "monster" which can NO LONGER evolve / improve.  This problem happens all the time in big companies which contain more and more bad / sluggish / lazy / incompetent employees, ie bureaucracy has taken shape in them. You can wait forever but most companies would not improve much on their products.  In such case, the only solution is to leave that product and find alternatives. That's what I did.  I move on to something else and just forget about this piece of sh*t called Atlassian.  I just lost hope on them.  

            Hi Atlassian team! I cannot understand why such a basic (and necessary) "feature" is still not available since 2019 (!!!)
            Please prioritize

            Tomi Alexander Arndt added a comment - Hi Atlassian team! I cannot understand why such a basic (and necessary) "feature" is still not available since 2019 (!!!) Please prioritize

            Queue at 762, could really use this feature! Thank you for your consideration.

            James Young added a comment - Queue at 762, could really use this feature! Thank you for your consideration.

            Hello d0d1ba410583 - Interested in learning more about this request and if it is planned for the roadmap given duration of time in the queue, demand (760+ votes) and value provided. Thanks!

            Jon Grenier added a comment - Hello d0d1ba410583 - Interested in learning more about this request and if it is planned for the roadmap given duration of time in the queue, demand (760+ votes) and value provided. Thanks!

            Any updates, Atlassian team? 😁

            Mihail Zhestkov added a comment - Any updates, Atlassian team? 😁

            +1 need this feature added.

            Pedro Correa added a comment - +1 need this feature added.

            Leo Prakash_CodeForMe_ added a comment - - edited

            Just wanted to share a potential workaround that might help others facing a similar need.

            We published a free app on the Marketplace called Extended JSM Portal - FREE Atlassian Marketplace. It allows project admins to display selected read-only fields on the customer portal, which can be useful in scenarios where customers need better context without edit access.

            if you feel customers also should need edit permission on set of fields(per request type) post-submission, you may want to consider our another app Extended JSM Portal - PRO Atlassian Marketplace

            If your use case aligns with this, feel free to check it out β€” it might serve as a temporary solution until native support is available.

             

            Feel free to reach out to us if you have any queries  

            Leo Prakash_CodeForMe_ added a comment - - edited Just wanted to share a potential workaround that might help others facing a similar need. We published a free app on the Marketplace called Extended JSM Portal - FREE Atlassian Marketplace . It allows project admins to display selected read-only fields on the customer portal, which can be useful in scenarios where customers need better context without edit access. if you feel customers also should need edit permission on set of fields(per request type) post-submission, you may want to consider our another app Extended JSM Portal - PRO Atlassian Marketplace If your use case aligns with this, feel free to check it out β€” it might serve as a temporary solution until native support is available.   Feel free to reach out to us if you have any queries  

            +1 on making this a feature.

            Tobias Duong added a comment - +1 on making this a feature.

            The world would benefit from this feature. Time to put it on the roadmap!

            Anton Brinster added a comment - The world would benefit from this feature. Time to put it on the roadmap!

              d0d1ba410583 Sushant Koshy
              smackie@atlassian.com Shannon S
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              778 Vote for this issue
              Watchers:
              406 Start watching this issue

                Created:
                Updated: