Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3160

Additional custom templates for KB article creation

    XMLWordPrintable

Details

    • 8
    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be great if there was a way to create custom templates for the KB article creation option in tickets aside from how to's and troubleshooting.

      Like Training articles, and general information.... etc.

      Please contact me if there is more information required.

      Nick Jones
      njones@bpbcpa.com

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-460 Customizing KB article types

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3160 Additional custom templates for KB article creation

          • Closed
          relates to

          Suggestion - JSDCLOUD-10141 Ability to select parent page when creating knowledge base article

          • Gathering Interest
          mentioned in

          Page Loading...

          Page Loading...

          Activity

            People

              6cf75f652d57 Joseph
              4de438ef0323 Nick Jones
              Votes:
              55 Vote for this issue
              Watchers:
              50 Start watching this issue

              Dates

                Created:
                Updated: