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  1. Jira Service Management Cloud
  2. JSDCLOUD-460

Customizing KB article types

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customer comment on:

      https://confluence.atlassian.com/display/SERVICEDESK/Connecting+to+a+Knowledge+Base?replyToComment=587301851&#comment-587301851

      Jenifer Kuntz
      I have Service desk connected to a Knowledge base in Confluence.

      I would like to have more options of blueprints/templates to use along with selecting the fields I want to add to the page.

      Example - I have an issue type of general questions. I want to create a KB article that is FAQ and brings in the description and the comment, which would be the answer.

      Is there a way to do this or any plans of expanding the capabilities of adding to a KB?

      Thanks!

      Jenifer

              6cf75f652d57 Joseph
              llu lingbo (Inactive)
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                Created:
                Updated: