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  1. Jira Service Management Data Center
  2. JSDSERVER-3160

Additional custom templates for KB article creation

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Knowledge Base
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if there was a way to create custom templates for the KB article creation option in tickets aside from how to's and troubleshooting.

      Like Training articles, and general information.... etc.

      Please contact me if there is more information required.

      Nick Jones
      njones@bpbcpa.com

            [JSDSERVER-3160] Additional custom templates for KB article creation

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012009 ] New: JAC Suggestion Workflow 3 [ 3647576 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665687 ] New: JAC Suggestion Workflow [ 3012009 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321713 ] New: Confluence Workflow - Public Facing v4 [ 2665687 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Eric Lam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052032 ] New: JSD Suggestion Workflow - TEMP [ 2321713 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047466 ] New: JSD Suggestion Workflow [ 2052032 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280066 ] New: JSD Suggestion Workflow - TEMP [ 2047466 ]
            jonah (Inactive) made changes -
            Description Original: It would be great if there was a way to create custom templates for the KB article creation option in tickets aside from how to's and troubleshooting.

            Like Training articles, and general information.... etc.

            Please contact me if there is more information required.

            Nick Jones
            njones@bpbcpa.com             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3160].
              {panel}

            It would be great if there was a way to create custom templates for the KB article creation option in tickets aside from how to's and troubleshooting.

            Like Training articles, and general information.... etc.

            Please contact me if there is more information required.

            Nick Jones
            njones@bpbcpa.com
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3160 [ JSDCLOUD-3160 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue duplicates JSD-460 [ JSD-460 ]

              Unassigned Unassigned
              4de438ef0323 Nick Jones
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              9 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: