[JSDCLOUD-3158] Send notifications for transitions

Type: Suggestion
Resolution: Fixed
Component/s: Customer Notifications - Configuration & Customisation
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

the request is created
a comment is added to the request
another participant is added to the request
the request is resolved with a set resolution field
the request is reopened with a cleared resolution field

We need to add a feature to send notifications for transitions created on workflows.

There isn't any workaround at the moment.

duplicates

JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

Closed

is duplicated by

JSDCLOUD-1564 As an Agent I want to decide on workflow transitions weather the reporter should be informed via email or not.

Closed

is incorporated by

JSDCLOUD-4506 Customer Notifications for Issue Updated Event

Gathering Interest

is related to

JSDSERVER-3158 Send notifications for transitions

Closed

Assignee:: Unassigned

Reporter:: Paulo Miguel (Inactive)

Votes:: 2 Vote for this issue

Watchers:: 6 Start watching this issue

Created:: 09/Dec/2015 8:51 PM

Updated:: 19/Sep/2019 6:09 AM

Resolved:: 21/Oct/2016 5:12 AM

Jira Service Management Cloud

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