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  1. Jira Service Management Cloud
  2. JSDCLOUD-3158

Send notifications for transitions

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

      • the request is created
      • a comment is added to the request
      • another participant is added to the request
      • the request is resolved with a set resolution field
      • the request is reopened with a cleared resolution field

      We need to add a feature to send notifications for transitions created on workflows.

      There isn't any workaround at the moment.

            [JSDCLOUD-3158] Send notifications for transitions

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3441956 ] New: JAC Suggestion Workflow 3 [ 3697278 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319872 ] New: JAC Suggestion Workflow [ 3441956 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050865 ] New: JSD Suggestion Workflow - TEMP [ 2319872 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045889 ] New: JSD Suggestion Workflow [ 2050865 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874086 ] New: JSD Suggestion Workflow - TEMP [ 2045889 ]
            jonah (Inactive) made changes -
            Description Original: Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

            - the request is created
            - a comment is added to the request
            - another participant is added to the request
            - the request is resolved with a set resolution field
            - the request is reopened with a cleared resolution field

            We need to add a feature to send notifications for transitions created on workflows.

            There isn't any workaround at the moment.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-3158].
              {panel}

            Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

            - the request is created
            - a comment is added to the request
            - another participant is added to the request
            - the request is resolved with a set resolution field
            - the request is reopened with a cleared resolution field

            We need to add a feature to send notifications for transitions created on workflows.

            There isn't any workaround at the moment.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-3158 [ JSDSERVER-3158 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud customization warranty New: affects-cloud affects-server customization warranty

              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: