[JSDCLOUD-2362] Attachments in Customer Portal visible at the sidebar

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Portal - Help Center
Labels:
- IWT

UIS:
9
Support reference count:
30
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

It would be nice if all the attachments of an Issue are displayed at the sidebar in the Customer Portal, maybe as a list. So the customer would be able to see quickly all the attachments. It would also be good if he has the possibility to download all the attachments as a zip-file.

is related to

JSDCLOUD-1692 We need to allow our Service Desk users to see the attachments or screenshots, our Service Desk agents attach to cases

Closed

JSDSERVER-2362 Attachments in Customer Portal visible at the sidebar

Gathering Interest

relates to

JSDCLOUD-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

Closed

Assignee:: Sushant Koshy

Reporter:: Michael Hönes

Votes:: 52 Vote for this issue

Watchers:: 39 Start watching this issue

Created:: 25/Sep/2015 12:32 PM

Updated:: 03/Apr/2025 11:45 PM

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