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  1. Jira Service Management Cloud
  2. JSDCLOUD-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

            [JSDCLOUD-201] Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

            Raafi Mohammed made changes -
            Labels New: nav-reviewed
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443744 ] New: JAC Suggestion Workflow 3 [ 3696951 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317342 ] New: JAC Suggestion Workflow [ 3443744 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050585 ] New: JSD Suggestion Workflow - TEMP [ 2317342 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047068 ] New: JSD Suggestion Workflow [ 2050585 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871818 ] New: JSD Suggestion Workflow - TEMP [ 2047068 ]
            jonah (Inactive) made changes -
            Description Original: JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

            After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

            Please fulfill the expectations and promises you made and turn JIRA Service Desk
            - into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
            - and therefore adjust the licensing accordingly             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-201].
              {panel}

            JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

            After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

            Please fulfill the expectations and promises you made and turn JIRA Service Desk
            - into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
            - and therefore adjust the licensing accordingly
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-201 [ JSDSERVER-201 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 588632 ] New: JSD Suggestion Workflow [ 1279627 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              7c053887-380b-433f-a5ba-d4d850d12439 Deleted Account (Inactive)
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              4 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: