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  1. Jira Service Management Cloud
  2. JSDCLOUD-1964

Allow Portal-only Service Desk Customers Login with Google

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Portal-only Service Desk Customers are unable to login to their Service Desk using the "Sign in Using Google" button on the sign-in page.

      Suggested Solution

      Agents and JIRA/Confluence Users are able to log into their instance using the "Sign in Using Google," portal-only Service Desk Customers
      should be able to login with the same method

      Workaround

      For portal-only customer accounts: Login manually using Username/Email and Password combination

      It is possible to migrate your portal-only customer accounts to Atlassian accounts and see the full list of login options, including the "Login with Google" option. See here for the differences between portal-only customer accounts and Atlassian accounts with customer access.

              a1217920d496 Ash Young
              scranford Shawn C
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                Created:
                Updated: