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  1. Jira Service Desk Cloud
  2. JSDCLOUD-1924

To provide incoming white-list email address function for email marked as bulk / jira / spam

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    Details

    • UIS:
      115
    • Support reference count:
      192
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, the Email processor from under the Global Mail Settings will filter out:

      • auto-replied emails
      • mails marked as spam
      • delivery status notifications
      • emails originating from a JIRA instance

      In certain situations, automatically generated emails from alarm systems or automatically forwarded emails, can have a different value than "no" set for the Auto-Submitted header of the email.
      This will cause the email to get filtered out and not get further processed.
      The AutoReplyMailFilter filter will prevent these kind of emails from creating issues in Service Desk.

      Please provide an option to white-list email addresses to prevent them from being discarded as invalid emails under the Service Desk Email settings.
      Alternatively, provide an option to disable any of the above mentioned mail filters from the Service Desk Email settings section

      WORKAROUND

      JSD has public API
      Issues can be created via POST /rest/servicedeskapi/request
      For more details you can read a tutorial

      Update as of 5th Aug, 2019

      Hi Everyone,

      Thank you for your patience with a much requested feature.

      We have launched the ability to add trusted email domains to a permitted list which will ensure that emails coming from those domains are never filtered out. The notes on managing the permitted list can be found here . In particular, the steps to add an email domain to the permitted list can be found here.
       

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              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              mnassette Michael Nassette
              Votes:
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                Created:
                Updated:
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