An external Partner sends automated E-Mails to us. We need to convert those e-mails into Jira Service Desk tickets as we need to to some actions according to those e-mails. Therefore we configured e-mail Requests in one of our Jira Service Desk projects.

Expected behaviour:
Tickets are genereted from incomming e-mails if our external partner.

Actual bahavior:
Jira Service Desk recognizes the e-mails as mass e-mails and ignores them.

Proposition:
It should be possible to whiteliste certain domains so that e-mails are proceedet into tickets even tough Jira conciders them as mass e-mails