Details
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Suggestion
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Resolution: Fixed
Description
An external Partner sends automated E-Mails to us. We need to convert those e-mails into Jira Service Desk tickets as we need to to some actions according to those e-mails. Therefore we configured e-mail Requests in one of our Jira Service Desk projects.
Expected behaviour:
Tickets are genereted from incomming e-mails if our external partner.
Actual bahavior:
Jira Service Desk recognizes the e-mails as mass e-mails and ignores them.
Proposition:
It should be possible to whiteliste certain domains so that e-mails are proceedet into tickets even tough Jira conciders them as mass e-mails
Attachments
Issue Links
- duplicates
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JSDCLOUD-1924 To provide incoming white-list email address function for email marked as bulk / jira / spam
- Closed