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  1. Jira Service Management Cloud
  2. JSDCLOUD-1631

Add built-in PGP support in JIRA Service Desk

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      PGP/GPG encryption mechanism can be used to communicate with customers securely.

      The ticketing system should be able to have a database of public keys belonging to the customers and then automatically decrypt incoming messages. This way, sending out replies or follow-ups through the ticketing system would be automatically encrypted with the IT side private key.

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          Suggestion - JSDSERVER-1631 Add built-in PGP support in JIRA Service Desk

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          Suggestion - JRACLOUD-9264 Wish: Send the emails encrypted using PGP

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              Unassigned Unassigned
              ccapiaux Clement Capiaux (Inactive)
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                Created:
                Updated: