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Suggestion
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Resolution: Unresolved
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0
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2
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
PGP/GPG encryption mechanism can be used to communicate with customers securely.
The ticketing system should be able to have a database of public keys belonging to the customers and then automatically decrypt incoming messages. This way, sending out replies or follow-ups through the ticketing system would be automatically encrypted with the IT side private key.
- is related to
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JSDSERVER-1631 Add built-in PGP support in JIRA Service Desk
- Closed
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JRACLOUD-9264 Wish: Send the emails encrypted using PGP
- Gathering Interest
- mentioned in
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