Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-152

Use JIRA Service Desk on a mobile device (mobile site, native app)

    XMLWordPrintable

Details

    • 55
    • 76
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There are many situations where you want to use JIRA Service Desk on the go.
      There are different scenarios from the customer and support site so you will need both a mobile optimised service desk and a native mobile app.

      The existing JIRA mobile interface doesn't capture all the needs. It's also a different user experience if you compare it with service desk.

      As a customer i want:

      • Track the progress of my issues
      • Create new requests
      • Comment on my issues
      • Upload a photo of a defect
      • Search the knowledge base

      As a support agent i want:

      • Don't print the issue to have all details of the issue with me
      • Change the status of the issue on the go (workflow)
      • Create new requests or sub tasks
      • Upload a photo of a defect
      • Search the knowledge base
      • Able to add request participant
      • Able to add comment internally or share with customer
      • Able to set the Request Type field

      That are only a few of my thoughts.

      The JIRA mobile interface is actually really basic for service desk users.
      I know there are many JIRA apps on the App Store but an official app from Atlassian for JIRA Service Desk Customers would be good deal.

      Attachments

        1. responsive-css.png
          1.47 MB
          K. Yamamoto
        2. Screenshot_20190130-152352.png
          418 kB
          K. Yamamoto

        Issue Links

          Activity

            People

              ckhatchikian Carlos Khatchikian
              4e81381d415c Tim Eddelbuettel
              Votes:
              354 Vote for this issue
              Watchers:
              218 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: